Frankie’s Roofing & Siding Showcase

Frankie Trigg IV | Customer Experience Manager

Meet Frankie Trigg, our dedicated Customer Experience Manager based in Rochester, NY.

Professional Journey

Frankie’s professional journey is marked by a commitment to exceptional service, with diverse experiences contributing to his expertise. From his early roles in the service industry as a server and bartender to more recent positions as a Project Estimator for Oaks Roofing and Siding and Woodeez Tree Service, Frankie has honed his skills in customer-centric roles. His journey also includes a stint as a Laptop Service Technician at Sunnking, showcasing his adaptability and continuous pursuit of knowledge. Graduating from Bryant & Stratton College in 2020 with an AAS in Network Administration added a valuable layer to his professional toolkit.

Noteworthy Achievements

In the realm of achievements, Frankie stands out with his consecutive Oaks-standing Awards in 2022 and 2023 from Oaks Roofing and Siding. Managing nearly 6 million dollars worth of projects, Frankie’s expertise shines through, emphasizing his ability to navigate the intricacies of varied homes and projects. His commitment to delivering top-notch customer experiences has been a consistent theme throughout his career.

Areas of Expertise

Frankie brings a wealth of experience and skills to his role as a Customer Experience Manager. His background in the service industry and his role as a Project Estimator equips him with a unique blend of customer-centric and project management skills. Completing a Network Administration program further enhances his ability to navigate the technological aspects of customer service. Frankie’s expertise lies in overseeing projects and ensuring a smooth and satisfactory client experience.

A Holistic Approach

Frankie Trigg’s professional journey, achievements, and personal interests collectively contribute to a well-rounded individual dedicated to providing the best possible experiences for clients. Trust in Frankie’s expertise to bring a customer-centric and holistic perspective to your service needs, ensuring satisfaction from start to finish.

Hobbies and Interests

In his spare time, Frankie finds joy in various hobbies and interests that add richness to his life. Whether watching UFC events with family, ice skating with his daughter, reading Star Wars novels, building and collecting Legos, or working on his 1978 Mustang II and 2022 Challenger, Frankie’s diverse interests reflect his vibrant personality.

Our Promise to You

At Oaks Roofing and Siding, we strive to complete every job on time, on-budget, and on schedule. We are committed to meeting and exceeding our customers’ expectations. We maintain the highest levels of professionalism, honesty, fairness, and integrity in our relationships with our customers, professional contacts, and suppliers. Our commitment to excellence is reflected in every aspect of every project, leading to long-term customer relationships based on trust and respect.